How soon can I expect to receive my order?
We normally ship orders every day. If you place your order before 1pm, they are usually dispatched the same day, excluding weekends and public holidays.
I need to get my order urgently - how can I arrange this?
Shipping within the UK via first class mail usually takes between 24-72 hours so generally there's no need to use an expedited service, but if you are really in a desperate hurry, we offer a guaranteed next day delivery service. Please visit our shipping page for further details.
I don't have a Pay Pal account, can I still place an order?
Yes, Pay Pal is simply a payment gateway we use for all transactions and you do not need a Pay Pal account to use this facility. We accept credit and debit card payments through Pay Pal and we do not ask for any card details. This is all managed through Pay Pal.
Do you supply to the trade?
Yes we do - please visit our wholesale website for all trade and wholesale enquiries www.liberodesigns.co.uk
How do I return my goods?
Simply return the product/s to us, using the following returns address:
13 Ingram Gardens
Please ensure all goods are returned in the original packaging and in a saleable condition and allow 14 days for us to process the return and issue your refund.
Unless the goods were damaged or otherwise unfit for use, we cannot refund your return postage costs
I live in the UK but need my order sent outside the UK, can you do this?
We dispatch orders all over the world every day - please ensure you complete the shipping details during checkout to show the required international shipping address and we will take care of the rest! (For orders to the USA, we have a distribution partner based in Florida so all orders will be managed by them)