Frequently Asked Questions

How soon can I expect to receive my order?

We normally ship orders every day. If you place your order before 1pm, they are usually dispatched the same day, excluding weekends and public holidays.

I need to get my order urgently - how can I arrange this?

Shipping within the UK via first class mail usually takes between 24-72 hours so generally there's no need to use an expedited service, but if you are really in a desperate hurry, we offer a guaranteed next day delivery service. Please visit our shipping page for further details.

I don't have a Pay Pal account, can I still place an order?

Yes, Pay Pal is simply a payment gateway we use for all transactions and you do not need a Pay Pal account to use this facility. We accept credit and debit card payments through Pay Pal and we do not ask for any card details. This is all managed through Pay Pal.

What alternative payment options are there?

We also accept payment by BACS (bank transfer)

Please contact for our on-line banking details.

Customers outside the UK wishing to use this payment method are repsonsible for all sending and receiving bank charges and fees

Do you supply to the trade?

Yes we do - please register your details on the wholesale/trade section of the website. This service is not available to private customers

How do I return my goods?

Please refer to our returns policy for full details.:

I live in the UK but need my order sent outside the UK, can you do this?

We dispatch orders all over the world every day - please ensure you complete the shipping details during checkout to show the required international shipping address and we will take care of the rest.